Review the case study on British Airways (Jick & Peiperl, 2011). The story of British Airways and its transformation provides an example of an organization muddled down with inefficiencies. Through its change efforts, British Airways was transformed into a customer focused and financially sound organization.

Review the case study on British Airways (Jick & Peiperl, 2011). The story of British Airways and its transformation provides an example of an organization muddled down with inefficiencies. Through its change efforts, British Airways was transformed into a...